We created Help Scout for businesses that share our passion for doing right by the customer. For many of us, great customer service isn’t a cost center — it’s an effective marketing tool, a competitive differentiator, and a cornerstone of the brand.
But in 2011, there were no customer service platforms available that embodied our customer-centric values.
Remote from day one
Customer-facing teams
Countries
Cities worldwide
Balancing profitability and social impact in our mission-driven approach to business success.
Harnessing the power of a diverse team to achieve superior results in everything we do.
Prioritizing focused effort and continuous improvement to excel in our chosen endeavors.